How to Join Our Microsoft Teams Meetings - Troubleshooting

(For patients, carers and external guests)

You do not need a Microsoft account to join.

Most people can join easily using their internet browser.

✅ The Easiest Way to Join (Laptop or Desktop)

1. Click the meeting link we sent you.

2. When prompted, choose:
   “Continue in this browser”
   (You do NOT need to download Teams.)

3. Type your name.

4. Click Join now.

5. If asked, allow access to your microphone and camera.

Please wait in the lobby until we admit you.

📱 Joining on a Phone or Tablet

• Tap the meeting link.

• If you already have the Microsoft Teams app, it will open automatically.

• If not, you can download the free Teams app from your app store.

• Enter your name and join.

Phones often work even if laptops have problems.

⚠️ If You Are Asked to Sign In

You do not need to sign into Microsoft.

If you see a sign-in screen:

• Look for “Join as guest”

• Or close the page and reopen the link

• Or choose “Continue in this browser”

Avoid signing in with a work or NHS account unless you are sure it allows external meetings.

🔧 If It Doesn’t Work on Your Laptop

Try one of these:

• Open the link in a Private / Incognito window

• Try a different browser (Chrome or Edge usually work best)

• Make sure you are not already signed into multiple Microsoft accounts

If you are using a work or NHS laptop, security settings may block external meetings. In that case:

👉 Try your personal laptop or your phone.

🎤 Audio & Camera Tips

• If your microphone does not work, leave the meeting and rejoin.

• If you prefer, you can turn your camera off.

• You can also use the chat box to type questions.

📞 Still Having Trouble?

If you cannot join:

• Try using your phone instead.

• Or contact us before the meeting and we will help where we can.