I-NHS iyayazisa impendulo, kokubili emihle nebi, njengoba inikela ekuthuthukisweni kwesevisi. Uma ungajabule ngokunakekelwa, ukwelashwa, noma isevisi oye wayithola kwa-NHS noma u-GP, unelungelo lokwenza izwi lakho lizwakale. Impendulo yakho ingase ibangele izinguquko ezizuzisa wena nabanye esikhathini esizayo, futhi kunezizathu eziningi zokuthi kungani kubalulekile:
Ukuziphendulela
Abahlinzeki bezempilo banomthwalo wemfanelo wokuletha ukunakekelwa okusezingeni eliphezulu. Lapho benza iphutha, kufanele baphendule. Izikhalazo zingasebenza njengendlela yalokhu kuziphendulela.
Ukuthuthukiswa kwekhwalithi
Impendulo ibalulekile kunoma iyiphi inhlangano ehlose ukuthuthukisa. Ngokukhomba okungahambanga kahle, ungasiza i-NHS ihlonze izindawo okumele zithuthukiswe. Lokhu kungaholela ezinguqukweni zezinqubo, ukuqeqeshwa, kanye nokwabiwa kwezinsiza, ekugcineni kukhuphule izinga lokunakekelwa kwawo wonke umuntu.
Ukuphepha Kwesineke
Uma uke wabhekana nokushoda kwezinga lokunakekelwa, nabanye bangase babe nakho. Ngokuletha ukunaka odabeni, ungaba usiza ukuvimbela amaphutha esikhathi esizayo abeka engcupheni ukuphepha kwesiguli.
Transparency
Izibhedlela kanye nezinqubo ze-GP ziyazuza ngokuphumela obala ngempumelelo nokwehluleka kwazo. Izikhalazo zingaba uhlobo lwedatha olusiza umphakathi kanye nenhlangano ukuthi baqonde ukuthi isebenza kahle kangakanani.
Ukunika amandla
Ukwenza isikhalazo kunganika amandla ezigulini nasemindenini. Ikunikeza izwi futhi ingakusiza uzizwe njengomhlanganyeli okhuthele ekunakekelweni kwakho kwezempilo kunokuba umamukeli ongenzi lutho.
Izizathu Zomthetho Nezokuziphatha
Kwezinye izimo, izikhalazo zingaholela ekuthathweni kwezinyathelo zomthetho noma ezinyathelweni zokuqondiswa kwezigwegwe kubahlinzeki bezokunakekelwa kwezempilo abaye banganaki noma abephule izindinganiso zomsebenzi.
Ukwabiwa Kwensiza
Izikhalazo zingagqamisa izindawo lapho izinsiza zishoda khona. Lokhu kungaholela ekwandeni kwezimali noma ezinye izinsiza ezabiwe ukuze kubhekwane nalolu daba.
I-Public Trust
Ukugcina ukwethenjwa komphakathi kubalulekile ohlelweni oluxhaswa umphakathi njenge-NHS. Ukusingatha izikhalazo ngendlela ephumelelayo kuyingxenye ebalulekile yokugcina lokhu kuthembana.
Ukuqonda Amalungelo Akho
Ngaphambi kokuthi uqhubeke nesikhalazo, kubalulekile ukuqonda amalungelo akho njengesiguli. I Umthethosisekelo we-NHS iveza la malungelo, ahlanganisa:
- Ilungelo lokunakekelwa kwekhwalithi ephezulu
- Ilungelo lokuphathwa ngesizotha nangenhlonipho
- Ilungelo lokugcinwa kuyimfihlo
- Ilungelo lokukhalaza kanye nokuthi isikhalazo sakho siphenywe
Izinyathelo Zokuqala Zokuthatha
Thola Inkinga
Ngaphambi kokwenza isikhalazo, khomba ngokucacile inkinga obhekene nayo. Ingabe ihlobene ne:
- Ukwelashwa?
- Isimo sengqondo sabasebenzi?
- Izikhathi zokulinda?
- Izinsiza?
Ukuqonda kahle udaba kuzokusiza ukuthi uveze isikhalazo sakho ngempumelelo.
Ukuxhumana Okuqondile Nomhlinzeki Wesevisi
Uma ungajabule ngesevisi ye-NHS, ngokuvamile kuyazuzisa ukuxoxa ngokukukhathazayo ngokuqondile nesevisi, kungaba nodokotela noma nomphathi wesevisi. Izinkinga eziningi zingaxazululwa ngokushesha kulesi sigaba.
Izeluleko Zesiguli Nokuxhumana (PALS)
Ngaphambi kokudlulela ezikhalweni ezisemthethweni, ungase ufune ukukhuluma nabathile Izeluleko Zesiguli Nokuxhumana (PALS) ubani ongakwazi:
•Ukukusiza ngemibuzo ephathelene nempilo
•Siza ukuxazulula izinkathazo noma izinkinga
•Zitshele ukuthi ungazibandakanya kanjani kakhulu ekunakekelweni kwakho kwezempilo
I-PALS ingakunikeza ulwazi mayelana:
•I-NHS
•Inqubo yezikhalazo ye-NHS
•Amaqembu osekelo angaphandle kwe-NHS
Ngokuvamile ungathola ihhovisi le-PALS ezibhedlela ze-NHS, noma ungasesha i-PALS eseduze nawe ku-inthanethi.
Ummeli Wezikhalazo we-NHS
Uma ucabanga ukwenza isikhalazo esisemthethweni, ungafuna usizo kwabathile Ummeli wezikhalazo we-NHS. Bangakuqondisa ekubhaleni incwadi yesikhalo futhi bangakuphelezela emihlanganweni. Nokho, abakwazi ukukukhalela.
Izikhalazo Ezingakahleleki
Izikhalazo Ngezwi
Kwesinye isikhathi, izinkinga zingaxazululwa ngokushesha ngemigudu engahlelekile. Ungaqala ngokukhuluma ngqo nodokotela noma umphathi. Lena ngokuvamile indlela eshesha kakhulu yokubhekana nokukhathazeka okuncane.
Izikhalazo Ezibhaliwe
Uma ungakhululekile ukukhuluma ngokuqondile noma udaba lubucayi kakhulu, ungabhala isikhalazo esingakahleleki nge-imeyili noma ngencwadi. Qiniseka ukuthi ufaka:
- Igama lakho nemininingwane yokuxhumana
- Incazelo ecacile yendaba
- Lokho ongathanda kwenzeke ngenxa yalokho
Izikhalazo Ezisemthethweni
Ukuhlonza Umzimba Ofanelekile
Ungakhononda ngokuqondile kumhlinzeki wesevisi ye-NHS (njengodokotela, udokotela wamazinyo, noma isibhedlela) noma ukhomishani wezinkonzo. Uma isikhalazo sakho sibandakanya izinhlangano eziningi, udinga ukufaka isikhalazo esisodwa kuphela, futhi inhlangano esitholayo izosebenzisana nezinye.
Izithiyo zesikhathi
Izikhalo kufanele zenziwe zingakapheli izinyanga eziyi-12 zesigameko noma lapho sezazi ngodaba. Lesi sikhathi singanwetshwa ngaphansi kwezimo ezithile.
Izindlela Zokufaka Isikhalazo
Izikhalazo zingafakwa ngomlomo, ngokubhala, noma nge-imeyili. Uma ufaka isikhalazo egameni lomunye umuntu, kuzodingeka imvume yakhe ebhaliwe.
Okufanele Ukulindele Ngemva Kokufaka Isikhalazo
- Kuvuma: Kufanele ulindele ukuvuma kanye nesiphakamiso sengxoxo mayelana nokusingatha isikhalazo sakho zingakapheli izinsuku ezintathu zokusebenza.
- Ukuphenya: Isikhalazo sakho sizophenywa, futhi uzothola impendulo ebhaliwe echaza okutholakele, ukuxolisa uma kunesidingo, kanye nezinyathelo ezithathiwe ngenxa yesikhalazo sakho.
- U-Ombudsman: Uma unganelisekile ngomphumela, ungadlulisela isikhalazo sakho ku Ombudsman Wenkonzo Yezempilo Yephalamende.
Eminye Imizila Yempendulo
- Ukuhlolwa Kwabangane Nomndeni (FFT): Indlela esheshayo nengaziwa yokunikeza impendulo.
- Izilinganiso Zemiphumela Ebikiwe Yesiguli (ama-PROM): Ngokukhethekile ezigulini ezisanda kuhlinzwa ukushintshwa kwe-hip noma idolo.
Umbono wakho ubalulekile. Uma unganelisekile ngezinsizakalo zokunakekelwa kwezempilo ozitholile, unelungelo lokufaka isikhalazo. Kodwa-ke, kubalulekile ukuqaphela ukuthi indlela izikhalo ezenziwa ngayo nezisingathwa ngayo nayo ibalulekile. Izikhalazo kufanele zibe ezakhayo, eziqondile, futhi zisekelwe emaqinisweni ukuze ziphumelele kakhulu. Kufanele zenziwe ngemigudu efanele futhi zilandele izinqubo ezibekwe umhlinzeki wezempilo.
Ukuze uthole ulwazi oluthe xaxa, ungavakashela i- Iwebhusayithi ye-NHS.